Emergency Incident Response
When infrastructure breaks, you do not need a ticket number — you need an engineer. ToTheNOC provides emergency incident response for outages, security events, performance collapses, and failed backups, handled directly by a senior engineer with two decades of operations experience.
How Engagement Works
- Triage — immediate assessment of impact and scope. The bleeding gets stopped first.
- Root cause analysis — what actually failed, not just what you saw.
- Resolution — fix, verify, and document so it does not recur.
Response Times
Retainer clients on a NOC Command engagement get guaranteed response in under four hours, around the clock. For everyone else, emergency response is available per incident — billed at $150/hour with a two-hour minimum, with response within four hours of engagement.
What We Respond To
- Server and website outages
- Security incidents and suspected compromise
- Performance degradation under load
- Failed or corrupted backups
- Firewall, VPN, and network failures
- Database and mail server problems
See response plans → Request emergency triage →
Before the incident, there is the question of whether the controls hold. Konstatum answers it in writing: a dated report stating, line by line, which defences were tested and what the test found.